Shipping

Delivery time: We would really love to get your favorite outfit(s) delivered to you as early as we can. As we get your order handcrafted with love, allow us 7-10 days time for delivery. 

Order tracking: Too excited to flaunt the outfit? Write to us mail@chitshe.in  for updates.

Shipping cost: Smile 🙂 Shipping’s on us!

Missed the parcel delivery: Do not worry, our delivery partner would make three attempts to connect with you for another suitable time and date for delivery.

Change in contact details: Write to us on mail@chitshe.in our team will give all possible assistance.

Delivery regions: We are shipping all across India and the world! If for any reason, your area is not serviceable, we would provide a full refund for the amount paid.

Cancellations

Write to us on mail@chitshe.in for requests of order cancellation.

In case of any cancellation, please write to us before the order is shipped. Any notification received after the shipping will attract shipping and return charges.

Returns

Return Policy:

1. Please raise your return request within 7 days of receiving the shipment by writing to us on mail@chitshe.in If you receive a product defective (torn, damaged, stained) do contact us immediately by mailing us at mail@52.66.200.142 with your Order ID and send us a snapshot of the defect. 
2. If you receive the package in bad condition (torn, damaged, stained) or if the packaging looks tampered, please do not accept the package. Write to us at mail@chitshe.in mentioning your Order ID, with pictures and your complaint.
3. ChitShe will offer a credit note worth the amount of billed product(s) which has been returned. Currently, we do not process the money back to your account/mode of payment. 
4. If you have to cancel an order, please do so before your order is shipped. Please refer to the Cancellation policy above.
5. No return and/or exchange request would be accepted after 10 days of delivery of product. In case you still feel your case is exceptional please write to us at mail@chitshe.in
   If your case is found genuine, we will advise the next step. Decision of return/exchange will be a final call of team ChitShe only. 
6. We will notify you , once we receive your return shipment. Once we have received the products a quality check would be done by our team before processing the cost of the product. 
7. In case we do not have pick up service available from your location, we would request you  to self ship the product. A maximum of INR 150 would be given to you as a credit note for reverse shipping within India.
8. Unfortunately, we do not have an exchange policy for international customers.
9. Products bought during sale period or under offers will not be eligible for return.

Exchange Policy

1. Please raise an exchange request within 10 days of receiving the product by writing to us at mail@52.66.200.142 You will receive an approval mail from us within 48 hours if the request is accepted. Once we receive the product, we will ship the replacement to you within 7-10 working days. 
2. A pick up would be arranged and a label would be sent to you via email which needs to be attached on the package for reverse pick up
3. Mention the order details & complete shipping address on the packet as stated below – * Order Number and the Name used while placing the order  *  Shipping Address : ChitShe, A2/504, Unnathi Woods, Kavesar, Anand Nagar, Ghodbunder Road, Thane West-400615
4. Please make sure that the original packing with labels, tags, inner packing is intact when the product is being picked up.
5. ChitShe will offer a credit note worth the amount of billed product(s) which has been exchanged. Currently, we do not process the money back to your account/mode of payment. 
6. No return and/or exchange request would be accepted after 10 days of delivery of product. In case you still feel you case is exceptional please write to us at mail@chitshe.in
   If your case is found genuine, we will advise the next step. Decision of return/exchange will be a final call of team ChitShe only. 
7. We will notify you , once we receive your return shipment.
8. In case we do not have pick up service available from your location, you would have to self ship the product. A maximum of INR 150 would be given to you as a credit note for reverse shipping within India.
9. Unfortunately, we do not have an exchange policy for international customers.
10. Products bought during sale period or under offers will not be eligible for exchange.
11. If a product has been customized for you as part of a project done by or for ChitShe it would not be customized any further after the end of the project.

Note for Return & Exchange of products

• The items should be unused and unwashed for hygiene reasons.
• The product should have the original packaging with labels, tags, inner packing. Items without the original tags will not be accepted.
• If a product has been customized for you as part of a project done by or for ChitShe it would not be customised any further after the end of the project.
• Return/Exchange requests that are not raised within 10 days of receiving the product would not be accepted.
• Products bought during sale period or under offers will not be eligible for return or exchange.

International Orders

1. If unfortunately you have to cancel an order, please do so before your order is shipped.
2. If you cancel your order before your product has been shipped, we will refund the entire amount.
3. In case you want to return the products, the shipping, customs or any other additional charges would have to be borne by the customer. Once we have received the products a quality check would be done by our team. Please make sure that the original product tag and packing is intact when you courier it back to us.
4. We do not have an exchange policy for international customers.
5. The amount refunded to you would only be for the products. Shipping charges are not  refundable.
6. If you receive any defective product, do contact us immediately by mailing us at mail@52.66.200.142 with your Order ID and send us a snapshot of the defect.

Projects and Collaborations

ChitShe is open to alliances. Please write to us at mail@chitshe.in with ‘Alliances’ as the subject.